This class has given me things to consider in making my company more successful.-CMPM 2
MCA of Western Washington’s main service offering is the Mechanical Service Professional (MSP) Program. The MSP program has been designed to provide local, quality training that is relevant to our marketplace. Participants have the opportunity to acquire knowledge and skills that might take years to learn on the job, in an environment where they can safely experiment and make mistakes. The program has been designed to accommodate the wide variability in job descriptions within our member firms’ Service departments. By providing best practices and generic processes that can be customized and implemented strategically within member firms, this program will ultimately benefit the industry as a whole.
In addition to MSP, service and sales focused seminars are periodically scheduled.