No matter what role one may have in the broad category of Service, the MCAWW Mechanical Service Professional (MSP) program is designed to meet individual educational needs. The course applies to anyone in a service role, whether in the field or the office. From Project Managers to Account Managers, Field Supervisors to Lead Technicians, Operations Managers and even Billing, Dispatchers and coordinators, all will benefit from this program.


The MSP program is a highly interactive, competency-based program with a strong emphasis on practical application of knowledge. Participants will gain valuable information and tools, without being required to share proprietary information from their firms.




  • The Mechanical Service Industry, Service Agreements, Maintenance Contracts and Customer Needs
  • Estimating Service Projects Successfully 
  • Developing Safety as a Culture
  • The Heart of the System - HVAC Equipment
  • Financials for Service - It is Different Than Construction
  • Customer Service - The Whole Team!
  • Plumbing and Controls Service Opportunities
  • Putting Communication to Work
  • Strategies for Career Success



  • Attend local, quality training that is relevant to the Seattle area marketplace.
  • Acquire knowledge and skills that might take years to learn on the job, in an environment where they can safely experiment and make mistakes.
  • Learn best practices and generic processes that can be customized and implemented strategically within member firms.



Fall 2024



$1,000 (includes all class materials and lunch for each session).




Stay tuned for the next offering - ANTICIPATED FALL 2024 



  • Cancellation by attendee 14 or more days prior to the start date of an event or training program: 100% refund.
  • Cancellation by attendee 7-13 days prior to the start date of an event or training program: 50% refund.
  • No refund will be given for cancellations less than 7 days prior to the start date of an event or training program. If cancellation is due to illness or emergency, credit may be extended for a future event or training program. 
  • In the event that MCA of Western Washington cancels an event or training program, a full refund will be provided.