Last 10%: TAB module - "I have a better understanding of what is involved in balancing."
CMPM 1 students perform a take-off and prepare an estimate in the Estimating module.
Plunging into Plumbing students get a hands-on look at plumbing materials.
Intro to HVAC - "I now understand terminology and parts better!"
Plunging into Plumbing - "It exposed me overall to the breadth of plumbing at an entry level."
Fierce Conversations Workshop
CMPM 2 - "This has been an amazing course. I have been able to take something from each class and apply it to my job."
CMPM 1 - "I have learned many ways to be more efficient in the various aspects of my day-to-day activities."
CMPM-3 "This program was a fantastic resource for me in my career development. It exceeded my expectations."
Joel Smith is named the '2014 MCAWW Instructor of the Year' and receives a plaque from Board of Education.
Building Controls Seminar - taught by Siemens Industry.
Foreman Training Program - "This class has given me a better viewpoint and respect for the position of employee, contractor, PM and foreman and how each group can positively work together."
Intro to HVAC - "I feel I really understand the refer cycle now!"
HVAC Engineering for Non-Engineers - "I now know more about the systems, their components and how to analyze them."
CMPM 1 - "It has given me many tools to make me become a more effective PM."
CMPM-3 "The quality of the instructors for CMPM-3 has been well beyond my expectations."
CMPM 2 - "This class has given me things to consider in making my company more successful."


Educational Programs

Proactive Service Workshop

Proactive Service Workshop is designed to teach field service personnel how to promote their companies' capabilities as an integral part of the service they provide. It is highly interactive and created for those companies who would like to leverage the relationships and experience of their field service teams to enthusiastically recommend products and services that add value to the overall customer experience. Real world benefits include increased service and project revenues and profitability, higher levels of customer satisfaction and retention and reduce staff turnover.

The success of the Proactive Service Workshop can be attributed to the fact that it applies to an approach that genuinely recognizes and deals with the reservations field service personnel may have about their role in promoting their services. The workshop addresses two important aspects of skills adoption:

Mindset: Taking a proactive approach to recommending products and services that contribute to their customers' success is an integral part of the service they deliver.

Applicability: Approaches and skills presented in the workshop are practical and can be applied immediately through the field service person's everyday activities.


The Proactive Service Workshop will include three sections:

Personal Credibility and its role in the service experience, including steps to build personal credibility.

Professional Credibility and strategies to communicate value through every customer interaction.

Opportunities to make Proactive recommendations as a valuable part of the service provided.

Who Should Take This Program:
This program will benefit employees new to field/customer service; experienced service technicians (to fine tune their skills); service managers and supervisors; salespeople who work closely with field service personnel; dispatchers and other service support staff.

Date/Time:* 
November 9, 2017, 2017 from 7:30 am - 4:00 pm.

Cost:
Tuition for the program is $175.

To Register:
Click here to download the registration brochure. Registration deadline: October 13, 2017.

 

MCAWW REFUND POLICY
• Cancellation by attendee 14 or more days prior to the start date of an event or training program: 100% refund.
• Cancellation by attendee 7-13 days prior to the start date of an event or training program: 50% refund.
• No refund will be given for cancellations less than 7 days prior to the start date of an event or training program. If cancellation is due to illness or emergency, credit may be extended for a future event or training program.
• In the event that MCA of Western Washington cancels an event or training program, a full refund will be provided.

MCAWW educational programs are open to Western Washington Mechanical Contracting Industry Improvement Fund contributors.



Online signup is not available for this class.

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* Dates subject to change.